Frequently Asked Questions (FAQs)

We set out below some information that we think you might find useful regarding FriedlNews subscription services and troubleshooting. If you have any questions regarding the information in these FAQs please email us at support@friedlnews.com.

Who is the publisher of FriedlNews?

Friedl Business Information GmbH
Business & Research Center
Meldemannstrasse 18
1200 Vienna
Austria

What are the benefits of purchasing a FriedlNews subscription?

FriedlNews is a leading business information website providing an essential source of news, comment, data and analysis for the international business community in Austria, Poland, the Czech Republic, Hungary, Slovakia, Croatia, Serbia, Romania, Bulgaria, Slovenia and the Western Balkans (CESEE). The amount of content that you can view on FriedlNews depends on what type of user you are, see our subscription information for details. In summary, unless you are a registered user you may not be permitted to view any articles; if you are a registered user, you can view a limited amount of standard articles and may also access the FriedlNews mobile website; if you have a standard or premium subscription you can view all of our articles and may access the FriedlNews mobile website.

To see further reasons why we believe you should purchase a FriedlNews subscription, click here.

I forgot my username/password - how can I retrieve this?

Users can obtain their details here.

How do I access my account to review my settings or to make changes?

Visit the "Your Account" box located in the top right hand corner of every page to view your settings, including personal details, email briefing and alert settings, subscription details and order history.

Why am I having problems viewing FriedlNews on my computer?

There might be a problem with your browser settings. The site requires that you enable graphics and cookies in your browser set up as they are integral to navigating the site. You should also be sure that Java and JavaScript are enabled.

We support browsers on two levels:

  1. The Primary Browsers will be supported fully, i.e. Microsoft Internet Explorer (IE) Versions 6 or later,
    Mozilla Firefox Versions 3.5/3.6 or later,
    Google Chrome Versions 5 or later.
  2. On our Secondary Browsers, we aim to ensure a reasonable user experience with no significant display or functionality issues, i.e.
    Mozilla Firefox 3.0, Google Chrome 4, Opera 10

Can I access FriedlNews on my mobile?

Yes, users who wish to view FriedlNews content on the move can access a mobile-friendly version of FriedlNews on their mobile devices including but not limited to iPhone, iPad, Android, Windows 8 and BlackBerry.

How do I receive news by email?

First, make sure you're logged into your FriedlNews account. Then, set up the newsletter type and the newsletter sending time of your choice.

Is my information secure?

At FriedlNews we are committed to protecting your security/confidentiality. We know that when you use our website you want to be sure that your name, address, credit card details and other personal information will be kept safe and secure, and we therefore take stringent measures to protect your information both online and offline.

For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. In addition, credit card and payment information submitted to us is encrypted via Secure Socket Layer (SSL).

We also follow strict security procedures in the offline storage and disclosure of your information, to prevent unauthorized access.

If you would like any more information about our security policy, please check our Site Security Policy here.

Where can I find more information about what's available on FriedlNews?

Please see the Sitemap for a list of all sections and categories.

What are the differences between your registration and subscription packages?

Registering with FriedlNews is FREE (No credit card needed). Enjoy full access to all standard articles, all news and alert services and tools. Only premium subscribers get complete access to the site though.

Registered Users enjoy reading a limited amount of free articles each week, email services and tools. A practical way to be informed about developments in Austria and Central, Eastern and South Eastern Europe (CESEE).

Standard Subscribers enjoy full, unlimited and advertisement free access to all standard articles, email briefings, email alerts, tools, RSS, etc. All you need to keep up with day-to-day news and markets.

Premium Subscribers enjoy full, unlimited and advertisement free access to everything FriedlNews has to offer including all standard and premium articles, email briefings, email alerts, tools, RSS, etc. Enjoy the best in Central, Eastern and South Eastern European business and financial insight and analysis.

To check the subscription options click here.

Does FriedlNews offer any other subscription products or services?

Currently FriedlNews is not offering other products and services. However, our sister site FriedlNet.com offers a broad range of market research reports. To check the site's offering click here.

How much do subscriptions cost?

You can see our prices here.

The subscription prices will be made clear to you on our sign-up pages or otherwise during the sign-up process and may vary from time to time. You agree to pay the fees at the rates notified to you at the time you take out your subscription. For certain subscriptions you can take out either an annual or monthly (or other frequency we offer) subscription. Other subscription services may only require a one-off payment. You can also take out any other fixed term or payment frequency that we may offer from time to time. We will charge you in Euros, United States Dollars, British Pounds Sterling, Hong Kong dollars, Singapore dollars, Australian dollars, Swiss Francs or Japanese Yen depending on your choice when checking out. Eligibility for any discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription.

How long do your published prices remain valid?

We reserve the right to vary our prices from time to time. We will always notify our subscribers in advance of any increase in the price of your subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.

Are there any delivery costs?

We are 100% online only. We do not charge any additional delivery costs. Your internet services provider or telecommunications operator may charge you fees for the provision of their services, and if you use any of our mobile services then your network operator may charge you for data or messaging services.

What are the payment arrangements?

If you choose to purchase a subscription you can pay online by credit card (currently we accept Visa, Mastercard and Amex) via our secure payment pages.

If you wish to order online, but don't want to use your credit card on the internet, you can choose any of following alternative payment options:

  • Pay offline by credit card.
  • Pay offline by telegraphic or wire transfer.
  • Pay offline by mail with check or money order.

Click here to start the sign-up process.

When does my subscription become effective?

The FriedlNews online checkout will process your subscription automatically and promptly (usually immediately) but does not guarantee that your subscription will be activated by any specified time. Your subscription will only become effective after we have successfully verified your payment details and your email address, at which point we will provide you with access to your subscription.

What is your refund policy? Am I allowed to cancel once I have subscribed?

Once we have started to provide any part of your subscription to you, you do not have any right to cancel your subscription until the end of your subscription period. This means that you are not entitled to a refund once we have started to provide any part of your subscription. If you cancel before we start to provide you with access to any part of your subscription, you are entitled to receive a full refund, however you should be aware it is unlikely that there will be generally be a long gap between you subscribing and receiving access.

What is the minimum duration of the subscription term? How long must I sign-up for?

If you chose to pay monthly, your subscription will continue until you inform us that you no longer wish to receive it, in which case you will stop paying the monthly fees. If you chose to pay annually, we will send you an email letting you know when your annual subscription is close to ending (unless you have already told us that you wish to cancel your subscription). Unless you then notify us before the end of your annual subscription period that you no longer wish to receive it, your annual subscription will renew for another year.

How do I cancel?

Although you may notify us of your intention to cancel at any time, such notice will only take effect at the end of your then current subscription period. You may notify us of your wish to cancel your subscription by contacting our customer services team at support@friedlnews.com.

Are there any terms and conditions applicable to my use of FriedlNews? What do they say?

Yes, we recommend that you read the Terms & Conditions before you use, register with or subscribe to FriedlNews, because they form a legally binding agreement between you and FriedlNews. For your convenience we have published a very brief summary of them below, but this is not a substitute for reading the Terms & Conditions themselves which are in no way varied or superseded by this summary.

Summary of FriedlNews terms and conditions

Please do not use FriedlNews if you do not agree to the Terms & Conditions which we may change from time to time.

When using our content you must comply with our Copyright Policy. We do not permit any use of our content that is not expressly permitted by that policy and, in particular, we do not allow registered users or subscribers to share passwords.

We will use any information we receive from you in accordance with our Privacy Policy. We are not responsible for the content of any third party websites that we may provide links to, even if they are our advertisers or sponsors. We do not make many promises as to how we will operate FriedlNews and we accept no financial responsibility to you for your use of FriedlNews unless you are a subscriber. If you are a subscriber we do accept responsibility for any direct loss you incur by using FriedlNews, subject to a limit equal to the price you paid for your subscription. Our Terms & Conditions are subject to Austrian law.

Who should I contact if I have any questions or complaints?

We welcome comments and feedback from our users. Please contact us in the first instance at

Email: support@friedlnews.com

or
Friedl Business Information GmbH
Business & Research Center
Customer Services
Meldemannstrasse 18
1200 Vienna
Austria