Frequently Asked Questions
We set out below some information that we think you might find useful regarding FriedlNews.com subscription services and troubleshooting. If you have any questions regarding the information in these FAQs please email us at firstname.lastname@example.org.
- Who is the publisher of FriedlNews.com?
- What are the benefits of purchasing a FriedlNews.com subscription?
- I forgot my username/password - how can I retrieve this?
- How do I access my account to make changes or pay my bill?
- Why am I having problems viewing FriedlNews.com on my computer?
- Can I access FriedlNews.com on my mobile?
- How do I receive news by email?
- What terms and conditions apply to my service?
- Is my information secure?
- Where can I find more information about what's available on FriedlNews.com?
- What are the differences between your registration and subscription packages?
- Does FriedlNews.com offer any other subscription products or services?
- How much do subscriptions cost?
- How long do your published prices remain valid?
- Are there any delivery costs?
- What are the payment arrangements?
- When does my subscription become effective?
- What is your refund policy? Am I allowed to cancel once I have subscribed?
- What is the minimum duration of the subscription term? How long must I sign-up for?
- How do I cancel?
- Are there any terms and conditions applicable to my use of FriedlNews.com? What do they say?
- Summary of FriedlNews.com terms and conditions
- Whom should I contact if I have any questions or complaints?
Who is the publisher of FriedlNews.com?
Friedl Business Information GmbH, Business & Research Center, Meldemannstrasse 18, 1200 Vienna, Austria.
What are the benefits of purchasing a FriedlNews.com subscription?
FriedlNews.com is one of Austria’s leading business information websites providing an essential source of news, comment, data and analysis for the global business community. The amount of content that you can view on FriedlNews.com depends on what type of user you are, see www.friedlnews.com/subscription for details. In summary, unless you are a registered user you may not be permitted to view any articles; if you are a registered trial user, you can view all articles for a limited duration and may also access the FriedlNews mobile website; if you have a standard subscription you can view all of our articles and may access the FriedlNews mobile website.
I forgot my username/password - how can I retrieve this?
Users can obtain their details at: http://friedlnews.com/password
How do I access my account to make changes or pay my bill?
Visit the "Your Account" box located in the top right hand corner of every page to view your subscription details, upgrade your subscription, change your personal information and update your credit card.
Why am I having problems viewing FriedlNews.com on my computer?
We support browsers on two levels:
- The Primary Browsers will be supported fully, i.e.
Microsoft Internet Explorer (IE) Versions 6 or later,
Mozilla Firefox Versions 3.5/3.6 or later,
Google Chrome Versions 5 or later.
- On our Secondary Browsers, we aim to ensure a reasonable user experience with no significant display or functionality issues, i.e.
Mozilla Firefox 3.0, Google Chrome 4, Opera 10
Can I access FriedlNews.com on my mobile?
Users have the following choice of handheld device services:
Yes, users who wish to view FriedlNews content on the move can view a mobile-friendly version of FriedlNews.com.
How do I receive news by email?
First, make sure you're logged into your FriedlNews.com account. Then, set up newsletter type and newsletter sending time by visiting: http://friedlnews.com/account
What terms and conditions apply to my service?
You can view our terms at: http://www.friedlnews.com/help/terms-and-conditions
Is my information secure?
At FriedlNews.com we are committed to protecting your security/confidentiality. We know that when you use our website you want to be sure that your name, address, credit card details and other personal information will be kept safe and secure, and we therefore take stringent measures to protect your information both online and offline.
For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. In addition, credit card and payment information submitted to us is encrypted via Secure Socket Layer (SSL).
We also follow strict security procedures in the offline storage and disclosure of your information, to prevent unauthorized access.
If you would like any more information about our security policy, please check our Site Security policy at: http://www.friedlnews.com/help/site-security
Where can I find more information about what's available on FriedlNews.com?
Please see the sitemap for a list of all sections and categories at: http://www.friedlnews.com/help/sitemap
What are the differences between your registration and subscription packages?
Registering with FriedlNews.com is FREE. We offer FREE trial subscriptions to registered users. Enjoy for free and full access to all FriedlNews articles, all news and alert services and tools plus RSS. Only standard subscribers get complete access to the site though. Subscription options and prices are also listed at on the subscription page.
Does FriedlNews.com offer any other subscription products or services?
Currently FriedlNews.com is not offering other products and services. However, our sister site FriedlNet.com offers a broad range of market research reports.
How much do subscriptions cost?
You can see our prices at www.friedlnews.com/subscription.
How long do your published prices remain valid?
We reserve the right to vary our prices from time to time. We will always notify you in advance of any changes in price that apply to your subscription upon its renewal.
Are there any delivery costs?
We are 100% online only. We do not charge any additional delivery costs. Your internet services provider or telecommunications operator may charge you fees for the provision of their services, and if you use any of our mobile services then your network operator may charge you for data or messaging services.
What are the payment arrangements?
If you choose to purchase a subscription you can pay online by credit card (currently we accept Visa, Mastercard and Amex) via our secure payment pages.
If you wish to order online, but don't want to use your credit card on the internet, you can choose any of following alternative payment options:
- Pay offline by credit card.
- Pay offline by telegraphic or wire transfer.
- Pay offline by mail with check or money order.
Click http://friedlnews.com/subscriptions to start the sign-up process.
When does my subscription become effective?
FriedlNews.com will try to process your subscription automatically and promptly but does not guarantee that your subscription will be activated by any specified time. Your subscription will only become effective after we have successfully verified your payment details and email address, at which point we will provide you with access to your subscription.
What is your refund policy? Am I allowed to cancel once I have subscribed?
Once we have started to provide any part of your subscription to you, you do not have any right to cancel your subscription until the end of your subscription period. This means that you are not entitled to a refund once we have started to provide any part of your subscription. See our Terms & Conditions at www.friedlnews.com/help/terms-and-conditions for full details. If you cancel before we start to provide you with access to any part of your subscription, you are entitled to receive a full refund, however you should be aware it is unlikely that there will be generally be a long gap between you subscribing and receiving access.
What is the minimum duration of the subscription term? How long must I sign-up for?
If you chose to pay monthly, your subscription will continue until you tell us that you no longer wish to receive it, in which case you will stop paying the monthly fees. If you chose to pay annually, we will send you an email letting you know when your annual subscription is close to ending (unless you have already told us that you wish to cancel your subscription). Unless you then notify us before the end of your annual subscription period that you no longer wish to receive it, your annual subscription will renew for another year.
How do I cancel?
Although you may notify us of your intention to cancel at any time, such notice will only take effect at the end of your then current subscription period. You may notify us of your wish to cancel your subscription by contacting our Customer Services team at email@example.com.
Are there any terms and conditions applicable to my use of FriedlNews.com? What do they say?
Yes, see our Terms & Conditions at www.friedlnews.com/help/terms-and-conditions for full details. We recommend that you read our Terms & Conditions before you use, register with or subscribe to FriedlNews.com, because they form a legally binding agreement between you and Friedl Business Information GmbH. For your convenience we have published a very brief summary of them below, but this is not a substitute for reading the Terms & Conditions themselves which are in no way varied or superseded by this summary.
Summary of FriedlNews.com terms and conditions
Who should I contact if I have any questions or complaints?
We welcome comments and feedback from our users. Please contact us in the first instance at firstname.lastname@example.org or Friedl Business Information GmbH, Business & Research Center, Customer Services, Meldemannstrasse 18, 1200 Vienna, Austria.